Frequently asked questions

We provide professional industrial laundry solutions for hotels, restaurants, hospitals, healthcare facilities, nursing homes and other commercial businesses throughout Emilia-Romagna.

We operate with the latest generation of laundry equipment, use environmentally responsible processes, and focus on extending textile lifespan while maintaining exceptional cleaning quality and consistent results.

Yes. We provide flexible linen rental solutions, including bed linen, towels, bathrobes, tablecloths, blankets and other textiles tailored to your business requirements.

Yes. As an official dealer of premium industrial laundry equipment, we offer installation, preventive maintenance, repairs and ongoing technical support for our customers.

Our modern production facility is designed to process up to 8,000 kg of laundry per day, ensuring reliable service even for high-volume commercial operations.

Contact our team by phone, email or through the form on this site. We will discuss your business needs and recommend the most suitable laundry solution for your operation.

Commercial laundry in Italy is priced per kilogram of clean, dry textile. As an indication for the Rimini and Riccione area: hotel bed linen and terry €1.15–1.45/kg, restaurant table linen €1.40–1.85/kg, healthcare textiles €1.50–1.95/kg. Four things move the figure inside those ranges — volume, collection frequency, soil level and distance from the plant.

The number worth budgeting against is cost per occupied room or per cover, not per kilogram. We work that out during the free on-site survey, and the written quote is built around it.

Standard turnaround is 24 to 48 hours: linen collected in the morning returns on the next scheduled delivery. Collection days are fixed when the contract starts and do not move through the season.

If a property regularly needs same-day return, tell us during the survey — it usually means the circulating stock is too thin rather than that the laundry is too slow, and adding a par is cheaper than paying for express processing.

Yes — most of our hospitality volume on the coast is seasonal. Volumes flex up and down across the year without renegotiating the contract, and we plan the summer schedule in the winter rather than improvising in July.

Capacity for July and August is allocated to contracted clients first. If you are opening for the season, the useful time to talk is February or March.

Healthcare textiles are processed on the RABC logic described in UNI EN 14065: soiled linen is received and sorted on the dirty side of a physical barrier and never crosses back, wash programmes include a validated thermal or chemo-thermal disinfection stage, and finished batches are inspected and wrapped on the clean side before dispatch.

Every batch is recorded — contents, programme, temperature held, dosing delivered and date — and the record is available to you. That is what an HACCP consultant or a healthcare authority asks to see.

Batches are inspected under controlled light before they are wrapped, so items with surviving stains go back for re-treatment rather than out to a guest room. If something reaches you that should not have, we collect it, reprocess it and return it at our cost.

Items that are worn, thinning or torn are pulled at inspection and listed for you monthly, so replacement becomes a budget line rather than a complaint at reception.

The working rule for hotels is three par: one set in use, one in the cupboard, one in the wash. At two par there is no margin for a delayed delivery or a damaged batch; at four you are storing money as cotton.

Most properties that believe their laundry is slow are in fact short of linen. We count your existing stock during the free survey and tell you plainly where you sit — and if the answer is that you need more linen rather than a different laundry, we will say so.

Daily routes cover Riccione, Rimini, Cattolica, Misano Adriatico, Bellaria-Igea Marina, Santarcangelo di Romagna, Cesenatico, Cesena, Forlì and Ravenna, with scheduled routes further into Emilia-Romagna for larger contracts.

If you are somewhere else in the region, ask anyway — routes are planned around contracted volume rather than a map drawn in advance.

It is more routine than it looks. We survey the property and count the existing stock, agree collection days and par levels, run the first two weeks in parallel with your current arrangement where you want the safety margin, then take over fully.

Nothing has to happen on a changeover night, and there is no lock-in to sign before you have seen the quality of a real batch.

No lock-in period and no exit penalty. A laundry contract should be kept by performance, and we would rather find out early if we are not earning it.

For very small volumes we quote a minimum per collection rather than a minimum per month, because it is usually the cheaper structure for the client. Ask and we will show you both.

Yes. Personal items are received, identified and tracked individually — we work with the labelling system your home already uses, or help you introduce one where none exists. Garments are sorted by fabric and colour, washed on programmes chosen for the item rather than the batch, and returned sorted by resident and by room.

Items that are wearing out are flagged to your staff rather than returned quietly, so families can be told before something is lost to age rather than to the laundry.

It depends on how your occupancy moves. Rental usually wins when volumes swing with the season, when linen turnover is high enough that replacement is already a recurring line, or when you are opening and would rather put capital into the rooms.

Owning wins when textiles are part of the brand — bespoke colours, embroidered logos, an unusual weight. Many clients do both: rented flat linen and terry, owned signature items.

Yes. We monitor condition, pull items that are wearing out and replace them as part of the service. A rental agreement without free replacement is not rental — it is hire, and it costs you twice.

Bed linen in the standard Italian sizes in percale and satin cotton or polycotton, in the weights the hospitality market actually uses. Terry from 400 to 600 gsm across four towel sizes plus mats, robes and slippers. Table linen in cotton and easy-care blends, white and coloured.

Everything is stocked in depth, so a replacement is a phone call rather than a purchase order with a lead time.

Some loss is normal and is priced into the contract. Persistent shortfall gets flagged in the monthly report with the numbers, before it becomes an invoice argument — usually it turns out to be linen sitting in a store room rather than linen genuinely gone.

Response time is written into the contract rather than promised vaguely. For properties where a stopped machine halts the operation, we hold the fast-moving parts for your specific models, so the first visit is usually the only visit.

If a repair genuinely needs a part we do not hold, you hear the date on the same call — and where we can, we route your linen through our own plant so the property keeps running.

With few exceptions, yes. Most professional laundry machinery is mechanically conventional; what differs is the control board and the parts channel, and we hold or can source both for the main European manufacturers.

Three shapes: scheduled maintenance only; maintenance plus priority breakdown response; or full cover including parts and labour. We recommend the smallest one that fits your actual exposure — two machines and a spare is a different risk from one 60 kg washer and no plan B.

Yes. If you maintain your machines in house, you can buy bearings, seal kits, gaskets, belts, valves, pumps, elements, sensors and control boards from us directly.

A written report with the audit findings, a costed action plan in priority order with an expected payback for each item, revised textile specifications where the wrong thing was bought, and revised wash programmes and dosing where relevant. Then a follow-up visit to check the numbers moved.

No. Several consulting clients wash their own linen and always will. A supplier who only sells laundry contracts will always conclude that you need a laundry contract — we would rather be the people who give you the honest answer, because operators on this coast talk to each other.

Usually within the first year, and most often through textile lifespan rather than through rate. Over-drying is the commonest single cause of premature terry failure and one of the cheapest things to correct.

Yes — that is a core part of the audit. We calculate circulating stock by category against peak and shoulder occupancy, then turn replacement into a schedule instead of an emergency purchase.